Absolutely! If something's broken on your bike, we're here for you. Use the repair form in your BikeFlip account, and we'll come by as soon as possible (within our delivery area) for a free repair. Do you live outside our delivery area? Then you can always come by for a free BikeFlip repair at our workshop in Utrecht (Demkaweg 25).

For new customers, we ask for a one-time payment of €0.50. We do this to verify your direct debit and ensure that future payments are processed securely and correctly. This amount will not be refunded or offset, but is purely for verification purposes. We will only collect the monthly payment for the bike itself after it has been delivered to you.

Our subscription can be canceled monthly after the first three months, so you're not tied to anything long-term. Don't like the bike? No problem, you can exchange it for another one at any time, even during the first three months.

Thank you for wanting to donate a bike! You can bring it to our workshop at Demkaweg 25, Utrecht. We'll refurbish it to your liking in our sheltered workshop and make someone else happy with it! We're available weekdays from 9:00 AM to 5:30 PM. On Saturdays, we're open from 9:00 AM to 3:00 PM.

Are you using BikeFlip? If you take a BikeFlip bike in return, you'll receive a 1-3 month discount on your subscription. You can also give your old bike to Flipper when we deliver your BikeFlip bike.

We'll get started right away and deliver the bike to your home on the day and time slot of your choosing (within our delivery area)! Prefer to browse our extensive selection of circular bikes yourself? Feel free to schedule an appointment to visit our sheltered workshop at Demkaweg 25, Utrecht! Of course, you won't start paying until the bike is delivered.

Get on the BikeFlip waiting list now! You can do this by ordering a BikeFlip subscription in advance. You can also specify that you'd like the subscription to start at a future date!

Absolutely! We always try to find a bike that meets your child's needs. We also now have the widest selection of refurbished bikes in the Netherlands! Check out our current selection of bikes. Can't find what you're looking for? Send an email with your needs to support@bikeflip.nl, and we'll get started!

Want to trade in your child's bike? Let us help! Contact us, and we'll help you trade in your current bike for the perfect replacement. Feel free to bring your old bike to our workshop in Utrecht, and we'll make sure your child goes home with the right bike!

That's annoying! The municipality is unfortunately quite adept at this. If the municipality has removed the bicycle, the renter has a maximum of three days to retrieve it from the municipal (bicycle) depot. Any retrieval costs or other expenses are the responsibility of the renter.

Removal of the bicycle by the municipality will be considered an unjustified flip (as described in the terms and conditions). After the bicycle has been available at the depot for at least three days, BikeFlip will collect it and contact the Renter to provide a new bicycle. BikeFlip reserves the right to charge the Renter for this, including any acquisition costs and the costs of an unjustified flip.

While we're sad to see you go, we also understand that sometimes you receive a bike and suddenly find BikeFlip unnecessary. Therefore, the subscription can be canceled monthly after the minimum term of three months. The monthly cancellation period begins the day after you notify us of your intention to cancel. You can, of course, continue using the bike until the last day of your subscription. The renter must return the bike to our workshop in Utrecht (Demkaweg 25) by the last day of the cancellation period.

This is why BikeFlip exists! Because children don't grow up and ride bikes! If your bike is too small, we'll come by as soon as possible to flip it for a bigger one. Choose a new bike from our shop and contact us by email or phone. We'll then schedule a new appointment to flip your bike!

Don't worry, you can report your lost key via our repair form, and we'll come and replace the lock for you! We'll charge €15.00 for this, via direct debit, to replace the lock. You can also contact us by email or phone to schedule an appointment.

If something's wrong with your bike, we'll come by as quickly as possible to fix it. Use our handy repair form in your BikeFlip account!

Oops, that's so annoying! 😔 Let us know within 24 hours and file a police report. As soon as we receive the police report and your deductible payment, we'll arrange a replacement bike for you as soon as possible. You'll be back on the road in no time!

A stolen bicycle has a deductible ranging from €35 to €80, depending on the size of the bicycle (provided you can return the key). Our terms and conditions specify the deductible for your bicycle.

Please note: If the theft is not reported (in time) or the bicycle was left unlocked, we will charge compensation in addition to the deductible. This amounts to a total of twice the deductible (including the deductible itself).

Yes, that's possible! BikeFlip also makes a great gift. We offer gift cards that allow the recipient to choose their own bike and subscription plan. Perfect for birthdays, holidays, or just as a surprise. Visit our webshop to order a gift card.

No problem, we've got you covered. You can email support@bikeflip.nl or call 030-2271921. We'll get back to you as soon as possible!