Refund policy

 

SHIPPING

  • BikeFlip bikes

We deliver the bicycle at the delivery time you specify, usually within 48 hours of ordering. Your subscription will only start once your bicycle has been delivered. Have you ordered an accessory? Then the handy technicians at BikeFlip will also put it on the bike for you. As easy as that!

  • Bike accessories

The accessories will be shipped by post within 1-3 business days. Any shipping costs will be deducted from your shopping cart. Within the Netherlands, shipping costs are €7.95 and free for orders from €50 and up.

Will you become a member of BikeFlip? If you order the accessory together with a bicycle, the accessories will be delivered with the bicycle (see shipping bicycles) and we will not charge any shipping costs. We will deliver the bicycle and accessories at the same time and the handy technicians from BikeFlip will put them on the bike for you. As easy as that.

Do you have any questions about the subscription or a specific bicycle? Please contact us so we can help you.

 

RETURNS

  • Returns or flips of the bikes

Is the bike too small and is it time for a new one? Then we will flip it at your home for free. You can choose a 'new' bicycle yourself. Contact us to pass on the new bike and we will make an appointment together when we will flip the bike for you.

If you want to stop BikeFlip, you can return the bicycle to one of our locations in Utrecht or Amsterdam.

  • Returns - bike accessories

You can return items ordered via our webshop within 14 days from purchase:

1. Send an email in advance to support@bikeflip.nl with the subject "return" and include your order number.
2. You will receive a returns form via email, which you can print and complete. You send this with your order.  
3. Exchanges or returns are of course only possible if the item is unused and undamaged.
4. Return costs are at your own expense. Packages can be returned via PostNL from €6.95 at a PostNL point, or via another delivery service of your choice.


The return address is:

BikeFlip B.V.
Demkaweg 25
3555 HW Maarssen

As soon as we have received your return and it has been returned undamaged and unused, we will promptly process your refund within 14 days.